> ## Documentation Index
> Fetch the complete documentation index at: https://aipro.placetel.de/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Center

> Welcome to the Help Center. Detailed information on all features and concepts of the platform.

Welcome to the Help Center. This documentation provides detailed information about all features and concepts of the platform.

### AI Assistants

<CardGroup cols={2}>
  <Card title="Create and set up AI assistants" icon="plus" href="/docs/en/agent-setup">
    Choose Voice or Chat, set up the assistant, and test it
  </Card>

  <Card title="Telephony for voice assistants" icon="phone" href="/docs/en/ai-numbers">
    Understand AI phone numbers and SIP endpoints for calls
  </Card>

  <Card title="Conversation and Audio" icon="microphone" href="/docs/en/conversation-audio">
    Conversation types (standard vs. realtime) and speech recognition optimization
  </Card>

  <Card title="Call Settings" icon="gear" href="/docs/en/call-settings">
    Configuring timeouts and automatic call termination
  </Card>
</CardGroup>

### AI Content & Context

<CardGroup cols={2}>
  <Card title="Prompting Guide" icon="message" href="/docs/en/ai-prompts">
    Writing AI instructions: structure, tips, examples, and variables
  </Card>

  <Card title="Knowledge Base" icon="book-open" href="/docs/en/knowledge-base">
    Extending the AI with specific knowledge and context
  </Card>
</CardGroup>

### Advanced Features

<CardGroup cols={2}>
  <Card title="Tools" icon="wrench" href="/docs/en/tools">
    Configure assistant capabilities and use them in the appropriate channel
  </Card>

  <Card title="DTMF Input" icon="hashtag" href="/docs/en/dtmf-input">
    Detect and process keypad input on the phone (PIN, menu selection, codes)
  </Card>

  <Card title="API Requests" icon="code-bracket" href="/docs/en/external-api-integration">
    Integrating external systems and data sources
  </Card>

  <Card title="OAuth Providers (JWT)" icon="lock-closed" href="/docs/en/oauth-providers">
    JWT OAuth authentication for external APIs
  </Card>

  <Card title="Workshop Appointments (TKP)" icon="calendar" href="/docs/en/workshop-appointments">
    Automated workshop appointment booking
  </Card>

  <Card title="Post-Processing" icon="envelope" href="/docs/en/post-processing">
    Email, SMS & API after the call
  </Card>

  <Card title="Transcript Retention" icon="clock" href="/docs/en/transcript-retention">
    Control how long transcription data and share links remain available
  </Card>

  <Card title="Live Monitoring" icon="eye" href="/docs/en/live-monitoring">
    Follow calls live, take them over, and answer them in the browser
  </Card>
</CardGroup>

## Agent Templates

Pre-built voice agent templates for common use cases.

<CardGroup cols={2}>
  <Card title="Callback Agent" icon="phone-arrow-up-right" href="/docs/en/agents/callback">
    Collect caller details and schedule return calls
  </Card>

  <Card title="Custom Agent" icon="wrench" href="/docs/en/agents/custom">
    Build a fully custom voice agent with your own instructions
  </Card>

  <Card title="FAQ Agent" icon="circle-question" href="/docs/en/agents/faq">
    Answer callers using your FAQ content
  </Card>

  <Card title="Forwarding Agent" icon="arrow-right" href="/docs/en/agents/forwarding">
    Intelligent call forwarding to the right person
  </Card>

  <Card title="Info Retrieval Agent" icon="magnifying-glass" href="/docs/en/agents/info-retrieval">
    Collect structured information from callers
  </Card>

  <Card title="Mailbox Agent" icon="envelope" href="/docs/en/agents/mailbox">
    Professional voicemail with structured data collection
  </Card>

  <Card title="Smart Desk Agent" icon="building-office-2" href="/docs/en/agents/smart-desk">
    Intelligent front desk with knowledge base and forwarding
  </Card>

  <Card title="Workshop Agent" icon="calendar" href="/docs/en/agents/workshop">
    Automated workshop appointment booking
  </Card>
</CardGroup>