> ## Documentation Index
> Fetch the complete documentation index at: https://aipro.placetel.de/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Callback Agent

> Deploy a callback service agent that collects caller details and schedules a return call.

Deploy a callback service agent that collects caller details and schedules a return call. When your team is unavailable, this agent professionally handles the conversation, gathers the caller's name, number, and reason for calling, and notifies you to call back at the right time.

## Basic Info

Set up the identity of your callback agent.

### Agent Name

A descriptive name, e.g. *"Sales Callback Line"* or *"Support Callback Request"*.

### Welcome Message

The first sentence when answering. Let the caller know you'll arrange a callback for them.

### Voice

Choose your agent's voice. Use the play button for a preview.

## Callback Details

Configure which details your callback agent collects and where to send the request.

### Details to Collect

Enable the questions the agent should ask. It will weave them naturally into the conversation.

| Detail                  | Description                             |
| ----------------------- | --------------------------------------- |
| **Caller's name**       | Who is requesting the callback?         |
| **Callback number**     | Best number to reach them.              |
| **Topic / Service**     | What do they need help with?            |
| **Preferred time**      | When should the callback happen?        |
| **Customer number**     | Existing customer or account reference. |
| **Preferred language**  | Language for the return call.           |
| **Availability window** | General times they can take calls.      |

### Notification Email

After each call, the agent sends a structured callback request to this email address.

<Info>
  Make sure the email address is correct so no callback requests are lost.
</Info>