> ## Documentation Index
> Fetch the complete documentation index at: https://aipro.placetel.de/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Custom Agent

> Build a fully custom voice agent with your own instructions.

Build a fully custom voice agent with your own instructions. Define exactly how the agent should behave, what it should say, and how it handles any scenario -- giving you complete control over the conversation flow.

## Basic Info

Configure the identity and personality of your custom agent. These settings determine how your agent introduces itself and sounds to callers.

### Agent Name

A descriptive name to identify this agent in your dashboard. Only visible to you and your team.

<Tip>
  Use a name that reflects the agent's purpose, e.g. *"Appointment Scheduler"* or *"Order Status Bot"*. Clear names help you manage multiple agents.
</Tip>

### Welcome Message

The first sentence your agent speaks when answering a call. This sets the tone and context for the conversation.

**What makes a good welcome message?**

* Keep it short and friendly (1-2 sentences)
* Introduce the purpose of the agent
* Invite the caller to state their need

<Accordion title="Example welcome messages">
  - *"Hello! I'm the scheduling assistant for Dr. Smith's office. How can I help you today?"*
  - *"Welcome to Acme support! Tell me what you need and I'll do my best to help."*
</Accordion>

### Voice

Choose the synthetic voice your agent will use. Consider naturalness, language match, and brand fit. Use the play button to preview before choosing.

## Instructions

This is the core of your custom agent. Write detailed instructions that tell the AI exactly how to behave during phone calls.

### What to Include

* **Role & Identity** -- Who is the agent? What company or service does it represent?
* **Responsibilities** -- What tasks should the agent handle? Be specific about what callers might ask for.
* **Tone & Style** -- Should the agent be formal, casual, friendly, professional? Define the personality.
* **Boundaries** -- What should the agent NOT do? What topics should it avoid or redirect?
* **Key Information** -- Include any facts, hours, policies, or data the agent needs to reference.

<Accordion title="Example instructions">
  ```
  You are a friendly scheduling assistant for Dr. Smith's Dental Practice.

  Your responsibilities:
  - Help callers book, reschedule, or cancel appointments
  - Collect the caller's name, preferred date/time, and reason for visit
  - Inform callers about office hours (Mon-Fri, 8 AM - 5 PM)

  Important rules:
  - Never provide medical advice
  - If the caller has an emergency, advise them to call 911
  - Always confirm details before ending the call

  Tone: Professional but warm. Keep responses concise.
  ```
</Accordion>

<Info>
  The more specific your instructions, the better the agent performs. Test with different caller scenarios and refine your instructions. You can always edit the instructions later in the voice wizard.
</Info>