> ## Documentation Index
> Fetch the complete documentation index at: https://aipro.placetel.de/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ Agent

> Answers callers using your FAQ content with optional call forwarding and post-call email summary.

**Answers callers using your FAQ content.**

* Add FAQ content manually, or trigger website extraction.
* Uses the provided FAQ content directly in the prompt.
* Optional call forwarding and post-call email summary.

## Basic Info

This tab defines the core identity of your FAQ content assistant. These settings control how the assistant introduces itself and how it sounds during calls.

### Agent Name

Internal name used in your dashboard to identify this assistant. Callers do not hear this name.

* Distinguish this assistant from other voice agents
* Make reporting and maintenance easier

### Welcome Message

The first sentence the assistant speaks when a caller connects.

<Tip>
  Keep it short (1-2 sentences), mention your company or department, and invite the caller to ask their question.
</Tip>

### Voice

Select the synthetic voice the assistant uses. Use the preview button to test each voice before selecting it.

## FAQ Content

This tab defines the knowledge the assistant uses to answer callers. The content here is inserted into the assistant prompt and acts as its source of truth.

### FAQ Content Source

Choose how you want to provide FAQ content:

* **Enter Text:** Manually write or paste your FAQ content
* **Extract from Website:** Open a modal, send a backend request, and receive generated draft text

### Enter Text (Manual)

Use the textarea to provide your company details directly.

**Include details such as:**

* Services and products
* Business hours
* Contact channels
* Policies (returns, cancellations, response times)
* Frequently requested company facts

### Extract from Website

Selecting this option opens the website extraction modal.

**Modal Fields:**

* **Website URL** (required): The site to use for extraction input
* **Website Details** (optional): Extra instructions like language, relevant pages, or focus topics

The "Start Extraction" button sends a request to the backend endpoint. The returned text is inserted into the FAQ content result textarea.

### FAQ Content (Result)

Editable textarea that stores the extracted text (or your manual edits). Review and refine generated content here to keep one final FAQ content block that will be used in the prompt.

## Call Forwarding

Call forwarding allows the assistant to transfer callers to a real person when needed.

### Enable / Disable

Use the toggle to activate forwarding logic.

* Keep simple inquiries automated
* Route urgent or sensitive requests to the right team

### Forwarding Rules

Each rule has three fields:

| Field            | Description                             |
| ---------------- | --------------------------------------- |
| **Intent**       | Scenario that should trigger forwarding |
| **Description**  | Human-readable explanation of the rule  |
| **Phone Number** | Destination in international format     |

<Info>
  You can add multiple rules; the assistant evaluates them during conversation.
</Info>

## Post-Processing

Post-processing defines actions after the call ends.

### Email for Call Summary (Optional)

If provided, the system sends a call summary email after each conversation.

<Steps>
  <Step title="Transcription">
    Conversation transcript is generated
  </Step>

  <Step title="Summary">
    Summary is produced
  </Step>

  <Step title="Delivery">
    Summary is sent to the configured email
  </Step>
</Steps>

<Info>
  If the email field is empty, no summary email is sent.
</Info>