> ## Documentation Index
> Fetch the complete documentation index at: https://aipro.placetel.de/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Transcript Retention

> Retention modes for transcription data and share links of voice agents.

## What does transcript retention control?

With transcript retention, you define per voice agent which **transcription data** may be stored. This includes in particular conversation transcripts in the call history and transcription data derived from them.

<Info>
  **Important:** Internal archives remain available for analytics and system purposes. The retention modes affect the storage and availability of transcripts within the product.
</Info>

## The four retention modes

### Full retention

Transcription data is stored normally. Post-processing runs as usual, and conversation content remains available in the call history.

### Zero retention

No transcription data is stored. Post-processing tasks are not executed in this mode.

### Zero retention after post-processing

Transcription data is held only temporarily for post-processing and deleted afterwards. This mode operates on a **best-effort basis**: even if post-processing fails or is skipped, the transcription data is still removed afterwards.

### Automatic deletion

Transcripts are stored initially and automatically deleted after the selected period. Suitable when conversation content should be available for a limited time.

## Notes on automatic deletion

With automatic deletion, you choose a fixed period, for example 1 day, 1 week, or 30 days. Once this period expires, transcription data is removed automatically.

<Warning>
  **Important for shared recordings:** If recording links were shared via email or by other means as part of post-processing, these links are also revoked once the deletion period expires and can no longer be accessed.
</Warning>

## Notes on "Zero retention after post-processing"

This mode is useful if you want to keep using post-processing but do not want conversation transcripts to remain permanently visible in the system.

* The transcript is retained only as long as it is needed for post-processing.
* Once processing is complete, the transcription data is removed.
* If post-processing fails or no processing takes place, the transcript is still deleted.

<Tip>
  **Practical note:** Use this mode if you want to keep generating post-processing results such as emails, SMS, or API calls without keeping the actual conversation transcript permanently available.
</Tip>

## Where do I configure retention?

1. Open your voice agent in edit mode.
2. Switch to the **"Advanced"** tab.
3. Scroll to the **"Transcript Retention"** section.
4. Select the desired retention mode. For **"Automatic deletion"**, also select the desired period.

<Info>
  **Note:** Depending on the selected mode, other features may be restricted automatically. For example, call recording is not available with retention modes that do not store transcripts permanently.
</Info>