Voice agents
Settings
Settings are grouped intoprompts, voice_config and knowledge_base.
Tools
Conversations
list_conversations accepts page, perPage (1-50), fromDate, toDate,
number (agent ID or phone number), callerNumber, searchText, channel
(one value or an array), and result. searchText does not search transcripts.
The response returns one page with has_more; use fixed date bounds and
deduplicate by id across pages. Dates without an offset use Europe/Berlin time.
get_conversation takes conversationId, either a numeric ID or the public
conversation_id from the list. Transcript omission respects retention rules;
no hidden/technical messages or audio recordings are returned. Both tools share
the account’s API quota, so avoid continuous polling.
Evaluation tools (evals:*, eval_runs:*) also exist; they are not covered in
this guide yet.
Prompts
Both also tell the assistant which MCP tools your token allows. See
Guides as MCP prompts for how to invoke them.