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Your client only sees tools for which the token has all listed scopes. Changes affect your account directly; let the assistant show you write and delete actions before they run.

Voice agents

Settings

Settings are grouped into prompts, voice_config and knowledge_base.

Tools

Conversations

list_conversations accepts page, perPage (1-50), fromDate, toDate, number (agent ID or phone number), callerNumber, searchText, channel (one value or an array), and result. searchText does not search transcripts. The response returns one page with has_more; use fixed date bounds and deduplicate by id across pages. Dates without an offset use Europe/Berlin time. get_conversation takes conversationId, either a numeric ID or the public conversation_id from the list. Transcript omission respects retention rules; no hidden/technical messages or audio recordings are returned. Both tools share the account’s API quota, so avoid continuous polling. Evaluation tools (evals:*, eval_runs:*) also exist; they are not covered in this guide yet.

Prompts

Both also tell the assistant which MCP tools your token allows. See Guides as MCP prompts for how to invoke them.