AI Assistants
Create and set up AI assistants
Choose Voice or Chat, set up the assistant, and test it
Telephony for voice assistants
Understand AI phone numbers and SIP endpoints for calls
Conversation and Audio
Conversation types (standard vs. realtime) and speech recognition optimization
Call Settings
Configuring timeouts and automatic call termination
AI Content & Context
Prompting Guide
Writing AI instructions: structure, tips, examples, and variables
Knowledge Base
Extending the AI with specific knowledge and context
Advanced Features
Tools
Configure assistant capabilities and use them in the appropriate channel
DTMF Input
Detect and process keypad input on the phone (PIN, menu selection, codes)
API Requests
Integrating external systems and data sources
OAuth Providers (JWT)
JWT OAuth authentication for external APIs
Workshop Appointments (TKP)
Automated workshop appointment booking
Post-Processing
Email, SMS & API after the call
Transcript Retention
Control how long transcription data and share links remain available
Live Monitoring
Follow calls live, take them over, and answer them in the browser
Agent Templates
Pre-built voice agent templates for common use cases.Callback Agent
Collect caller details and schedule return calls
Custom Agent
Build a fully custom voice agent with your own instructions
FAQ Agent
Answer callers using your FAQ content
Forwarding Agent
Intelligent call forwarding to the right person
Info Retrieval Agent
Collect structured information from callers
Mailbox Agent
Professional voicemail with structured data collection
Smart Desk Agent
Intelligent front desk with knowledge base and forwarding
Workshop Agent
Automated workshop appointment booking