Basic Info
Configure the identity and personality of your mailbox agent.Agent Name
A descriptive name to identify this mailbox in your dashboard. Only visible to you and your team.Welcome Message
The first sentence your agent speaks when answering a call. This should let callers know they’ve reached a voicemail and that the agent will take their message.Example welcome messages
Example welcome messages
- “Hello! You’ve reached our voicemail. I’ll take down your message — please start by telling me your name.”
- “Hi there, we’re currently unavailable. I’ll make sure your message gets through — what’s your name?”
Voice
Choose the synthetic voice your agent will use. Use the play button to preview before choosing.Questions & Email
Configure what information your mailbox agent collects from callers and where to send the summary.Information to Collect
Toggle on the questions you want the agent to ask. The agent will weave them naturally into the conversation — no robotic questionnaire.Notification Email
After each call, the agent sends a clean, structured summary to this email address. The summary includes all collected information in an easy-to-scan format — no need to listen to a recording.Example summary
Example summary
- Name: Maria Schmidt
- Company: Acme GmbH
- Reason: Invoice #4521 has a discrepancy
- Urgency: Normal
- Callback: +49 151 1234 5678, before 11 AM tomorrow