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Build an interactive voice menu that intelligently routes callers to the right department or service. Your IVR agent greets callers, understands their intent through natural conversation, and connects them to the appropriate destination — no keypad menus needed.

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Basic Info

This is where you configure the core identity and personality of your voice assistant. These settings determine how your assistant introduces itself and how it sounds to callers.

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Agent Name

A descriptive name that helps you identify this assistant in your dashboard. This name is only visible to you and your team — callers will never hear it.
Use a name that reflects the assistant’s purpose, e.g. “Customer Support FAQ” or “Sales Hotline Bot”. If you run multiple assistants, clear names help you tell them apart quickly.

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Welcome Message

This is the very first sentence your assistant speaks when it picks up a call. It sets the tone for the entire conversation and helps callers understand who they’re talking to. What makes a good welcome message?
  • Keep it short and friendly (1-2 sentences)
  • Introduce the company or department
  • Invite the caller to ask their question
  • “Hello! Welcome to Acme Support. How can I help you today?”
  • “Hi there, you’ve reached the Smith & Co. information line. What would you like to know?”
  • “Good day! Thank you for calling. I’m here to answer your questions.”
Avoid very long introductions — callers want to get to the point. Stay away from technical jargon that might confuse the caller.

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Voice

Choose the synthetic voice your assistant will use to speak. The voice determines the sound, tone, and accent of your assistant’s speech.
  • Naturalness: Some voices sound more human-like than others. Preview them to find the best fit
  • Language & accent: Make sure the voice matches the language your callers expect
  • Brand fit: A professional services company might prefer a calm, clear voice, while a casual brand might choose something warmer

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Call Forwarding

Call forwarding lets your voice assistant transfer callers to a real person when the situation requires human attention. You define rules that tell the assistant when and where to forward a call.

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How It Works

During a conversation, the AI evaluates whether a caller’s request matches one of your forwarding rules. If a match is found, the assistant informs the caller that it will connect them, and then transfers the call to the specified phone number.
Complex issues, urgent matters, or specific requests are handled by the right person — while routine FAQ questions continue to be answered automatically.

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Enable / Disable

Use the toggle at the top to turn call forwarding on or off. When disabled, the assistant will never forward calls, even if rules are defined. This allows you to set up rules in advance and activate them when you’re ready.

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Forwarding Rules

Each rule consists of three parts: Intent (When to forward) Describe the situation or caller request that should trigger a forward. Write this in natural language — the AI will interpret it.
  • “The caller wants to speak to a human agent”
  • “The caller has a billing complaint”
  • “The caller asks about a custom enterprise plan”
  • “The caller reports an emergency or urgent issue”
Description A short label for your own reference that describes the purpose of this rule. This is not used by the AI — it just helps you organize your rules. Phone Number (Where to forward) The phone number to which the call should be transferred. Use the full international format (e.g. +4930123456789).

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Multiple Rules

You can add as many forwarding rules as you need. The AI evaluates all active rules during each conversation and picks the most appropriate one based on the caller’s request.
Start with 2-3 rules for the most common transfer scenarios. Make intents specific enough to avoid accidental forwards. Test your rules by making a few sample calls after setup.